Analysis Essay Example | Topics and Well Written Essays - 1500 words

Analysis - Essay Example the orders are taken physically and accordingly sent for processing cleaning activities. In the present system, Abi Dry Cleaners cannot pull higher number of customers. Furthermore, the current system is also quite slow to react to the requests of customers. Due to the ineffectiveness of the manual booking system, Abi Dry Cleaners is unable to exploit the demand of dry cleaning services. The present system maintains a list for different requests of customers which is used for providing dry cleaning services. There are several problems of the present booking system of Abi Dry Cleaners such as only few reservations can be made because of manual process and it also takes huge time for recording the reservations and transactions. There is also an issue of validation in the present booking system. Besides, the employees face difficulties in managing the collection and the date of delivery of services. Furthermore, the present booking system also necessitates considerable paperwork which is quite difficult to manage (Imam, 2005). Consequently, in order to overcome the problems related to the present booking system, an online booking system has been proposed. The online booking system will not only satisfy the existing customers, but will also attract new customers. Furthermore, it will also allow Abi Dry Cleaners to promote its dry cleaning services to a large section of target customer segment, resulting in increased revenue. However, in order to achieve the desired objectives, the online booking system requires reliability, consistency, flexibility and security (Agheorghiesei & Ineson, 2010). In accordance with the requirements of customers, the online booking system would need log in information, contact information, on-going dry cleaning tasks along with their status, estimated time for competition of on-going tasks, customer advice for dry cleaning, organisational history, testimonials,